Changing the shipping or billing address on existing orders

Cleverific's Advanced Mode can be used to update shipping and billing information on an existing order. This article will show you how to do this.

Change shipping and billing address

1. Open the order that has shipping or billing information that needs to be updated.

  1. Click More Actions and then click Edit Order.

  1. In Cleverific's Advanced Mode, you can edit either the shipping information, the billing information, or both to match the correct information

IMPORTANT NOTE: For revisions to be confirmed, the order must be associated with a verified email address.

  1. Once you’ve edited the information, click Save Changes to process your changes.

Note: When entering or editing the shipping/billing address in Cleverific, ensure all the main fields are properly filled out, such as Last Name, Address, Zip Code, State, and Country.

If any of these fields are left empty, the shipping or billing address will appear blank on your order page in Shopify.

Here is a walkthrough of the steps above:

Limitations

Shopify will use the address used in the customer's latest order as the default address. So, if your returning customer uses a new address when placing their order, this new address will become their default address.

Because of this, when selecting a customer in Cleverific, it will populate the default address provided by Shopify on the customer's card.



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