Customizing the Payment Request default template

Cleverific's payment request template is used for payment requests sent for both new orders and edited orders. The template includes key new data for the payment request, including:

  • The updated line items in the order
  • The amount that has already been paid
  • The outstanding amount to be paid
  • A Pay Now link that customers can use to pay the payment request

Customizing the email template

The Payment Request Email template can be customized using standard liquid tags in Cleverific's Email Template settings section. Please see Editing an email notification template for more information.

Note: While all standard liquid tags are supported, not all Shopify-specific liquid tags are supported. For example, Shopify does not make any of the following tags available to Order Editor's liquid templates processing:

  • shopify_asset_url
  • shop.email_logo_width
  • shop.email_logo_url
  • shop.email_accent_color
  • and others...

Changing the custom message

  1. Navigate to Apps > Cleverific Order Editor > Settings > Email Templates.

  1. Click "Payment request default template" to open the template.

  1. Navigate to the Body section.
  2. Perform a search in this Body section with CTRL + F (Windows) or Command + F (Mac), and enter {{ custom_message }}

  1. Remove {{ custom_message }} and enter the wording of your choice instead.

To include the order number, such as "You have an outstanding amount due on Order #1001", you'll have to enter "Order {{ order_name }}" in your wording.

For example: Hello! You have an outstanding amount due on Order {{ order_name }}.

  1. Click Update to save your changes.

Please contact support@editorder.net if you would like assistance with customizing your email templates.