Introduction to order editing in Advanced Mode
Cleverific has two editing modes: Quick Mode and Advanced Mode. This article will cover what Advanced Mode is, the types of edits available, and its limitations.
What is Advanced Mode?
When you edit an order in Advanced Mode, the original order is cancelled and superseded by a "save as" edited version. This allows you to perform a wider range of edits, such as billing address editing, and bypass certain Shopify platform limitations.
Edits available in Advanced Mode
If you want to edit more complex orders such as custom orders, wholesale orders, or subscription boxes, Advanced Mode provides editing options that neither Shopify or Quick Mode covers.
Edits only available in Advanced Mode
- Change shipping address
- Increase product pricing
- Add or modify line item properties (product options)
- Change billing address
- Add order discounts
- Switch customer
- Add a custom item with product options
- Treat customer as tax-exempt on order
- Change order date
- Modify tax rates
- Re-order of line items
Advanced Mode also supports all edits available in Quick Mode
- Add product discounts
- Exchange a product variant in-line
- Modify/upgrade shipping cost or speed
- Add/remove/modify custom fields
- Add and remove items
- Change product quantity
- Add custom items
- Update order notes
- Change contact email address
- Charge additional amount with payment requests
Other features you can access in Advanced Mode
- Make edits to orders between customer authorization and payment capture
- Add groups of saved products to orders in two clicks.
- Automatically refund your customer after the first edit
- Save email templates for Payment Requests
- See full product SKUs when you search for products
Limitations
Due to Shopify platform limitations, Cleverific uses a workaround to perform certain edits that aren’t currently possible in Shopify. Advanced Mode cancels the original order and uses a "save-as" method to override limitations on an edited order. This means that Advanced Mode will create an additional "save-as" order when your edits are saved, which will affect your sales reports.
See this article to learn how to filter out canceled orders from your sales reports.
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