Setting up a dropdown for cancel reason in Customer Portal

In your Customer Portal settings, you can choose to make a dropdown list of preset reasons when customers cancel an order. This feature is not enabled by default.

Note: The option to modify the cancel reasons has been temporarily disabled. You can still use the presets for cancel reasons but can't edit them.

Set up a dropdown for cancel reason

  1. Navigate to Apps > Cleverific Order Editor > Customer Portal
  2. In the Customize order editing section, under Cancellation, make sure the setting Allow customers to cancel their orders is enabled.
  3. Select Use preset options for cancel reason.

The following reasons will be displayed when customers cancel their orders:

  1. Click Save in the top bar.

What your customers see

Once the dropdown for cancel reason is enabled, your customers will be able to select a cancel reason when cancelling their orders or entering their own.

Note: Selecting a cancel reason is optional for your customers and is not required to cancel their orders.