Allowing customers to edit their shipping method in Customer Portal

In your Customer Portal settings, you can choose whether or not you want to allow your customer to change their shipping method. This article will explain how to do this.

Allow the ability to change shipping method

By default, customers can’t change the shipping method on their orders in Customer Portal. However, you can enable this setting by following the steps below.

1. Go to Customer Portal settings > Customize order editing section.
2. Under Decide what changes customers can make, check the box next to Allow change shipping method.

Your changes will be automatically saved.

If no shipping method was selected at checkout, customers won’t be allowed to add a shipping method to their order in Customer Portal.

Payment due for shipping updates

If your customers change the shipping method to a rate higher than the original rate, they will see an amount due in Customer Portal.

The “Pay now” button will redirect them to Shopify’s checkout to pay the outstanding amount

Refund due for shipping changes

If your customers change the shipping method to a rate lower than the original rate, they will see a refund due in Customer Portal.

When a customer makes a shipping option change, you will receive a notification that a refund is due on this order, including a direct link to access the order page in Shopify so you can quickly issue a refund.

Known limitations

At the moment, customers can’t change the shipping method on:

• Local pick-up or local delivery orders.
• Multicurrency orders (orders placed in a different currency than your store currency).