Shipping address validation in Customer Portal

Our shipping address validation feature automatically verifies U.S. and international shipping addresses when customers edit their information in Customer Portal. This article will give you an overview of this feature.

How shipping address validation works in Customer Portal

Incorrect shipping address information

When your customers edit their shipping address with incorrect information in Customer Portal, a modal will appear. Customers will see which field is incorrect and have the choice to make changes or use the address entered.

The shipping address validation verifies the following information:

• Incorrect street address, street number, city, state/province, and postal/zip code.

During the validation, using the Google API, customers can also see a recommended address. This is usually the case for correct zip codes, but missing their extension.

Missing shipping address information

When your customers edit their shipping address and leave one of the fields blank in Customer Portal, an error will be displayed in the “Change Shipping Address” modal.

The shipping address validation verifies the following information:

• Missing street address, street number, city, and postal/zip code

How we verify shipping addresses

We use the Google Maps API to verify the shipping addresses and use our own validation system to check for missing required fields.

Shipping address countries that can be validated

Shipping address validation is currently available for United States shipping addresses, as well as the following countries:

Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, India, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States