Language customization cheat sheet for Customer Portal
Here’s a quick guide to edit the default language in Customer Portal so it better matches your company voice and customer expectation.
To access your Languages settings, please read the following article: Making language customization in Customer Portal.
Common customizations
Most customizations happen in the Change Order block—this is where customers see instructions, the editing window, and buttons to edit their order.
| Change Order block section | Identifier in Languages settings |
|---|---|
|
OrderStatusPage changeOrder |
|
OrderStatusPage description |
|
OrderStatusPage timeRemaining |
|
action addItem |
|
action cancelOrder |
|
action editOrder |
|
action changeShippingAddress |
Visual reference
Tips
- Keep edits short and clear.
- Use your brand’s tone.
- Change the description to match the edits you allow your customers to make.
- Create a test order to make sure everything looks good on your order status page.
Need to customize other Customer Portal sections? Feel free to reach out at support@cleverific.com, we'll be happy to help!