Allowing customers to remove all items from an order in Customer Portal

In your Customer Portal settings, you can enable an option that lets your customers remove all items from their order, leaving the order empty instead of canceling it. This feature gives your customers more flexibility in managing their orders while giving you control over cancellations. This is disabled by default.

Allow customers to remove all items from an order

When enabled, customers will be able to remove every item from their order. The order will remain active but contain no items, rather than being canceled.

Steps

  1. From your Shopify admin, navigate to Apps > Cleverific Order Editor.
  2. Click Customer Portal to open your Customer Portal settings.
  3. In the Customize order editing section, go to Decide what changes customers can make.
  4. Check the box next to Allow customers to empty orders by removing all line items.

Note: If you’d like to prevent customers from canceling their orders altogether, disable the cancellation option, so customers can only remove items instead.

Refunds

Currently, refunds will not process automatically when an order is emptied. Refunds can still be issued manually via Shopify as needed.


Any questions? Reach out to us at support@cleverific.com