Changing shipping speed or shipping rate
If your customer changes their mind about when they want to receive their order or if your workflow consists of adding shipping after the order is placed, you can use Cleverific to add or change the shipping method. Here’s how to do this.
Change shipping speed or shipping rates
- Open the order for which you’d like to change the shipping speed in your Shopify Admin.
- Click More Actions > Edit Order.
- On the editing screen, scroll down to the totals section and go to the Shipping line.
- Click Add Shipping and add the new shipping speed and cost by selecting your rate in the drop-down menu arrow. You can also manually enter a shipping rate.
- Click Save. If the change in shipping cost increases the total cost of the order, then you can Send a Payment Request to collect the additional money owed from your customer.
Note: You can change the shipping method or speed in Cleverific's Quick Mode as well.
Carrier-calculated shipping rates
When adding or modifying shipping on an order, Cleverific can pull in your available carrier-calculated shipping rates set up in your Shopify settings.
Shipping rates are calculated based on your shipping zones, order weight, and package size; and exactly match what's offered to customers in your online checkout.
Next: Learn about local pickup and local delivery
Got questions? Drop us a line at: support@editorder.net