Editing or adding product SKU to existing order

Customers often request exchanges for various reasons, such as a different size, color, or customization. In these instances, you can use Cleverific's Advanced Mode to switch the incorrect item with the new correct item by simply changing the product SKU. This article explains how to do this.

Add or edit product SKU

1. Open the order in which you want to correct the product SKU

  1. Click  More Actions >  Edit Order
  2. Click on the three dots next to the line item you want to change.

  1. Select Advanced edit.

  1. In the open field, you can input the correct SKU and click the blue Apply button.

  1. Click Save. 

Once all steps are complete, the original order will be marked as canceled, and a new order with the correct SKU will replace it.

Walkthrough of the steps above:

For additional assistance, don't hesitate to reach out at support@cleverific.com.