Allowing customers to cancel their order in Customer Portal

In your Customer Portal settings, you can decide whether or not to allow your customers to cancel their orders. The default setting allows them to cancel orders, but you can change this anytime.

Enable order cancellation  

1. Go to Customer Portal settings > Customize order editing section.
2. Under Decide if customers can cancel orders, check the box next to Allow customers to cancel their orders. Your changes will be automatically saved.

When this setting is enabled, customers can use the Cancel Order button to cancel their orders with Customer Portal.

When this setting is disabled, the Cancel button will still show on your order status page. Clicking it will let the customers know they can't cancel their order.