Allowing customers to cancel their order in Customer Portal
Updated 3 months ago
In your Customer Portal settings, you can decide whether or not to allow your customers to cancel their orders. The default setting prevents them from canceling orders, but you can change this anytime.
Enable order cancellation
Go to Customer Portal settings > Customize order editing section.
Under Cancellation, check the box next to Allow customers to cancel their orders.
Click Save in the top bar.
When this setting is enabled, customers can use the Cancel Order button to cancel their orders with Customer Portal.
When this setting is disabled, the Cancel button won't show anymore on your order status page.
Note: You can access an Order cancellation report in your Cleverific dashboard. Read more about this here: Order Cancellations report for Customer Portal.