Automatically applying “Buy X Get Y” with partial discount in Customer Portal
Updated 2 months ago
Cleverific’s Customer Portal supports Shopify’s automatic Buy X Get Y discounts, where customers receive a discounted item (not free) after purchasing a required quantity of eligible products.
For example:
“Buy 2 eligible items, get $10 off a specific product.”
No maximum uses per order.
How the Buy X Get Y (Partial Discount) works in Customer Portal
You can find below the expected behavior for different scenarios and edits made in Customer Portal.
Scenario | What happens |
|---|---|
Customer keeps at least 2 qualifying items in the order | The $5 discount remains applied to the discounted item. |
Customer reduces quantity of eligible Buy items below 2 | The discount is removed from the Get item. |
Customer increases quantity of eligible Buy items to a multiple of 2 | Additional discounts apply, one for every 2 qualifying Buy items. |
Customer adds more Get items than there are discounts available | Only the first n eligible Get items receive the discount. The rest remain full price. |
Customer adds non-eligible items | No change. Discounts apply only to eligible Buy and Get items. |
Customer removes the discounted Get item | The discount is removed, and totals are recalculated automatically. |
Discount is scheduled for a future date | The discount won’t apply until it becomes active in Shopify. |
Other active discounts apply to the order | The Buy X Get Y discount works alongside product discounts only. If multiple discounts are active, Shopify determines which to prioritize. |
Enable BXGY discount support in Customer Portal
Setup
From your Shopify Admin, go to Apps > Cleverific > Customer Portal.
In the Discounts section, enable the checkbox next to Enable BXGY (Buy X Get Y) discounts in the customer portal
Grant permissions
To authorize Cleverific to read your discounts' setup, you need to grant permissions to do so. As soon as you first click to enable this setting, a pop-up should appear for you to update the permissions:
The staff member logging in needs the "Manage and install apps and channels" permission enabled in Shopify Admin (Settings → Users and permissions)
A couple of things worth knowing:
The store owner always has this permission by default.
For staff or collaborator accounts, it needs to be explicitly enabled. It controls app installation and approval of app charges, so approving new access scopes falls under it.
Without it, the permission modal can't be completed, and the feature will remain inaccessible until someone with the right permission approves it.
Clear cache
Cleverific caches Shopify’s Buy X Get Y discounts, and this cache automatically refreshes once per hour. If you make changes to a discount in Shopify (for example, swapping products or updating settings), those updates might not appear immediately in Cleverific. If you’d like the changes to apply right away, you can clear the cache by clicking the Clear discount cache button in your Customer Portal settings, under the BXGY Discounts section:
Key limitations and considerations
Products listed under “Customer gets” should have a price higher than the discount amount, since the behavior changes if the discount fully covers the product’s price (100% off).
Shopify splits product lines when applying a Buy X Get Y discount, so quantity changes often result in lines merging or splitting.
If any questions come up during your testing, please don’t hesitate to reach out to [email protected].