Payment requests - FAQ

What does it cost to send a payment request with Cleverific?

Payment Requests are included for all Cleverific plan levels. Cleverific does not charge any additional transaction processing fees for payment requests. Shopify, Shopify Payments, or your payment gateway will still charge you your normal transaction fees per your plans or agreements with them.

Can I use Shopify Payments? What other payment gateways do you support?

You can use Cleverific's Payment Requests with Shopify Payments and any third-party payment gateway supported by Shopify. You do not need to sign up for new accounts or contract with new payment gateways to use this feature.

Do I have to set up my account or payment gateway to use Payment Requests?

Cleverific uses your existing Shopify Payments or third-party payment gateway settings. If you have Cleverific installed in your store, you can send a payment request with zero additional setup!

What happens to my payment requests if I need to uninstall Cleverific?

If you have any open payment requests and uninstall Cleverific, the app will no longer be able to track and combine the transaction information from your adjustment orders when they are paid, even if you reinstall Cleverific later. This is because Cleverific works in real-time with Shopify to track the financial status of your orders. We recommend not uninstalling Cleverific if you have any open payment requests. If all of your payment requests have been closed or paid, then you can safely uninstall Cleverific without any issues.

Can I customize the payment request email my customers receive?

The payment request email that your customers receive is fully customizable. Please see Customizing the Payment Request default template for a complete guide.

My customers are not receiving my payment requests, or is the email message getting sent to spam?

This can happen if you have a custom domain for your Shopify store and have set up enhanced email security for your domain. Please see the following guide for more information: Allowing Cleverific to send email notifications for your store from a custom sender address

If you have any additional questions, feel free to email us at [email protected]!