Refunding removed items in Customer Portal
Updated 2 weeks ago
By default, refunds for items that were removed by your customers in Customer Portal are not automatic. They must be manually issued through your Shopify admin. This article will show you what happens when your customers remove an item.
Note: Cleverific can automatically process refunds after order edits in Customer Portal. If you’d like this feature enabled, just reach out to us at [email protected].
Learn more about this feature here: Automatically processing refunds upon order edits in Customer Portal
Refunds after edits
When your customers decrease the quantity of an item or entirely remove an item from their paid order, they will see that a refund is due. They will also receive an email notification that their order has been updated.
Issue refunds
If a refund is due after your customers have edited their order, you will receive an email notification with a link to the order page. You will have to issue the refund through your Shopify admin manually. The refunds are not automatic.
Note: In your Customer Portal's settings, the email notification section allows you to receive email notifications to a specific email address of your choice. If no email address is entered, the email notification that an order was cancelled or edited will be sent to your admin's email address.
Learn how to process automatic refunds for cancelled orders in Customer Portal
Learn how to automatically process refunds upon order edits in Customer Portal