Allowing customers to change their billing address in Customer Portal

You can allow your customers to change their billing address in Customer Portal. This feature can be enabled upon request and is disabled by default. When your customers edit their billing addresses, the changes will not be reflected in the Billing address section of the order status page or the Shopify order page; they will only be visible in the Cleverific App block on your order details page.

Install Cleverific's App block on your order pages

To ensure you can see your customers' billing address changes, you'll need to add the Cleverific App Block to your Shopify order pages.

Please read this article to set up the Cleverific's App block: Adding Cleverific's App block to your order details page

Billing address feature in Customer Portal

Depending on the Customer Portal extensions you installed, customers can change their billing addresses via the Change order block or the Change order block (New tab).

Change order block

By clicking the three dots > Change billing address button, customers can enter their updated billing address details.

If you have shipping address validation enabled, customers can also see a recommended billing address or a missing information message.

Change order block (New tab)

By clicking the three dots > Change billing address button, customers can enter their updated billing address details.

If you have shipping address validation enabled, customers can also see a recommended billing address or a message indicating missing information.

How billing address changes are reflected

Once your customers save their changes, the billing address they entered will be reflected in the App block of your order page.

Please read this article to set up the Cleverific’s App block: Adding Cleverific's App block to your order details page

Any questions? Feel free to email us at [email protected]!