Changing the editing window in Customer Portal
Updated today
In your Customer Portal’s settings, you can adjust the editing window during which customers can edit their orders, from 3 minutes to 60 days. You can also set the editing window to unlimited.
Change the editing window in your Customer Portal’s settings
Go to Customer Portal settings > Customize order editing section.
Under Edit duration, click the dropdown to adjust your customer's order editing window.
Click Save in the top bar.
Enable countdown timer
You can show customers a countdown timer of the time left to edit, based on the edit duration you set above. It appears on the order status page.
Go to Customer Portal settings > Customize order editing section.
Under Edit duration, check the box next to Show a countdown timer of time left to edit.
Click Save in the top bar.
The timer will be displayed in the top right of the Change Order block30-minute
The timer turns red once the remaining time drops below 10% of the total editing window, with a floor of 1 minute and a cap of 60 minutes. A 30-minute window turns red with 3 minutes left, a 3-minute window turns red with 1 minute left, and a 60-day window turns red with 60 minutes left.