Changing the billing address on existing orders

You can update the billing address on an existing order in Cleverific's Advanced Mode and Quick Mode. This article will show you how to do this in both editing mode.

Change billing address in Advanced Mode

Steps

1. Open the order that has the billing information that needs to be updated.

2. Click More Actions > Edit Order.

3. In Cleverific's Advanced Mode, click Edit under the billing address section to enter the correct information.

4. Once you’ve edited the information, click Save Changes to process your changes.

5. Click Save.

See our short video to change your orders' billing address here

Change billing address in Quick Mode

Editing the billing address in Quick Mode will require adding an App Block on your Shopify order page to see your changes. Your new address will not be displayed in the billing address section; it will only be displayed in the Cleverific App Block.

To ensure you can see your customers' billing address changes, you'll need to add the Cleverific App Block to your Shopify order pages.

Please read this article to set up the Cleverific's App block: Adding Cleverific's App block to your order details page

Steps

1. Open the order that has the billing information that needs to be updated.

2. Click More Actions > Edit Order.

3. In Cleverific's Quick Mode, click Edit under the billing address section to enter the correct information.

   

4. Once you’ve edited the information, click Save Changes to process your changes.

5. Click Save. Your changes will be saved on the original order.

How billing address changes are reflected

Once your customers save their changes, the billing address they entered will be reflected in the App block of your order page.

Please read this article to set up the Cleverific’s App block: Adding Cleverific's App block to your order details page

Any questions? Contact us at [email protected]