Language customization cheat sheet for Customer Portal

Here’s a quick guide to edit the default language in Customer Portal so it better matches your company voice and customer expectation.

To access your Languages settings, please read the following article: Making language customization in Customer Portal.

Common customizations

Most customizations happen in the Change Order block—this is where customers see instructions, the editing window, and buttons to edit their order.

Change Order block section	Identifier in Languages settings
	OrderStatusPage changeOrder
	OrderStatusPage description
	OrderStatusPage timeRemaining
	action addItem
	action cancelOrder
	action editOrder
	action changeShippingAddress

Visual reference

Tips

• Keep edits short and clear.

• Use your brand’s tone.

• Change the description to match the edits you allow your customers to make.

• Create a test order to make sure everything looks good on your order status page.

Need to customize other Customer Portal sections? Feel free to reach out at [email protected], we'll be happy to help!