Cleverific and third-party order limitations
Updated 2 months ago
Due to limitations in Shopify's order editing API, orders created by other third-party apps can't be edited in Quick Mode, Customer Portal, and Shopify Flow + Cleverific.
Third-party orders in Quick Mode
To allow edits to be saved directly on your original order, Quick Mode is subject to Shopify's order editing platform limitations and doesn't allow editing orders created by third parties.
Tip: You can edit your order created by the third-party app in Cleverific's Advanced Mode. In Advanced Mode, Shopify platform limitations are bypassed to allow additional types of edits by performing a "save-as" edit, which cancels the original order and applies payment to an edited version of the order.
Third-party orders in Customer Portal
Orders created by third-party apps that don't directly integrate with Shopify Checkout (such as the legacy version of ReCharge) cannot be edited by your customers in Customer Portal. However, your customers will still be able to cancel their orders and edit the shipping address.
Third-party orders in Shopify Flow + Cleverific
Cleverific's Shopify Flow integration can't edit orders created by other third-party apps. When Cleverific detects orders created by these other apps, they are tagged (with "Edit Order—Expand Bundles Failed" or "Edit Order—Flow Failed") and then skipped over. In your Shopify Flow's Recent Runs, you will see that the workflow also failed.