How Cleverific works in Advanced Mode
Updated 2 months ago
When you edit an order in Advanced Mode, Cleverific creates a copy of your order with all the existing order details for you to edit. Once you complete your edits, Cleverific performs a “save as” by canceling the original order and applying the original payment to the newly edited version of the order. This ensures a clear paper trail of what has happened with the order at all times.
This article will review an example and explain what happens to the original payment or when the total price changes.
Example of an order edit in Advanced Mode
In this example, we'll use order #1871 in Cleverific. After saving your edits, order #1871 will be canceled, and order #1871A will be created with all your edits intact.
Once you are redirected to the edited order page, you will see your new edited order marked with an appended letter (#1871A). The original order should appear below it (#1871), strikethrough, indicating that the order has been marked as canceled.
You will see the following tags:
On the original order: "Edit Order - Cancelled"
On the edited order: "Edit Order"
Price change after edits
Here's what happens when your total price changes on the edited order:
The total price is lower than the original order's total price
Your customer will automatically receive a refund. If you want to add another refund later, you’ll need to go back to the original order to issue the refund through Shopify.
The total price is greater than the original order's total price
A pending amount is posted to the balance of the edited order. You can send a payment request to collect the outstanding amount.
The total price is equal to the original order's total price
No refunds are issued, and the edited order will be automatically marked as paid if the order was already paid.
Original payment
For record-keeping purposes, Cleverific copies the transaction history from the original order and applies it to the edited order. This allows you to see at a glance what your customer has paid to date without needing to backtrack to the original order.
However, this does not mean your customer is charged twice. What you’ll see on your edited order is a copy of the transaction history from the original order, like a carbon copy, not a duplicate. It will be noted as "Manual gateway" in the order timeline:
Please don't hesitate to reach out to [email protected] if you have any questions!