Synchronizing edited orders in Shipstation
Updated 4 weeks ago
Shipstation, by default, ignores any modifications made to a Shopify order after its creation. This means that if your orders are edited in the backend or in Customer Portal, you might ship an erroneous order and risk some return cost. ShipStation has a setting that can be enabled for you by their support team
Use Fulfillable Quantity setting in ShipStation
Read the full ShipStation article here.
To allow ShipStation to read these order edits, you can request their support team to enable the Use Fulfillable Quantity setting.
By default, ShipStation will import the line items and quantities from when a Shopify order was originally placed. If this setting is enabled, ShipStation will instead refer to the fulfillable quantity value from Shopify.
The fulfillable quantity value in Shopify is updated whenever orders are fulfilled, partially cancelled, or when the order's line items are edited within Shopify. Enabling this setting allows the line items in ShipStation to be updated based on the actions taken in Shopify.
Note: ShipStation still may not sync order updates if the order is older than 14 days, including fulfillment.
Any questions about how ShipStation integrates with Cleverific? Contact our support team at [email protected]!