Introduction to customer self-serve editing with Customer Portal
Updated last month
Let customers make changes to their orders by enabling Customer Portal for your store. All edits made by your customers happen in place, directly on the original order. No "save as" orders. No new orders to track and fulfill.
What customers can do in Customer Portal
Change products’ size, color, and other variants
Edit the shipping address of their order
Remove products from their order
Cancel their order
Add a product to their order
Edits you can allow or disallow
All based on custom logic you can:
Set order editing window timeframe
Set whether quantity can be changed
Set whether an order can be cancelled
Set tags for orders that can't be edited (e.g., "final sale")
Filter specified line item properties from your customers
Advantages of Customer Portal
67% of customers prefer to use self-service options instead of speaking with a company representative
Build your customers' trust with proactive customer support
Reduce the number of help desk tickets for your team
Instantly resolve customer frustrations and get orders out the door quicker