Known limitations in Customer Portal
Updated last month
Due to limitations in Shopify's order editing API, the following features can't be supported in Customer Portal at this time.
Note: Please review these limitations before enabling Customer Portal.
Archived orders
Archived orders can't be edited in Customer Portal. However, customers can edit their shipping address or cancel the order.
Billing address change
Customers can't change their billing address in Customer Portal.
Orders created by other third-party apps
Shopify currently restricts what orders an app is allowed to edit. Orders created by third-party apps cannot be edited by your customers in Customer Portal. However, customers can cancel their orders and edit their shipping address.
Fulfilled items and fulfilled orders
Fulfilled items can’t be edited in Customer Portal. However, your customers will still be able to edit the shipping address on a partially fulfilled order.
Your customers won’t be allowed to edit a fully fulfilled order. This is to prevent any issues on your end with your fulfillment services.
Line item properties
Product customizations or personalizations can be viewed on a customer's order but can't be edited with Customer Portal.
Subscription orders
Customers can change their shipping address, cancel their order, change quantity, or remove items without affecting their recurring subscription. This means that editing a subscription order will be a one-time change and not affect the next shipment. We recommend guiding your customers to change their subscription itself through your subscription app.
Wholesale
Customer Portal doesn't currently support wholesale orders and pricing rules.